Frequently Asked Questions
Everything you need to know about your Thomson Carter beauty experience.
What is the standard shipping timeframe for my order?
We offer standard shipping which typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for 1-2 day delivery.
Are Thomson Carter products cruelty-free?
Yes, we are committed to ethical beauty. All Thomson Carter products are 100% cruelty-free and never tested on animals at any stage of production.
What is your return policy for opened beauty products?
Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated automatically at checkout.
How can I track the status of my delivery?
Once your order has shipped, you will receive an email confirmation containing a unique tracking number and a link to the carrier's tracking portal.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for interest-free installment payments.